Privacy Policy harta11 – Indonesia Player Data Protection

Introduction and Scope

This Privacy Policy explains how harta11 ("we", "Platform") collect, use, store, and protect your personal information when you use the services available on our official website and all related platforms.

This document applies to all harta11 users without exception — whether registered or simply visiting our site. By continuing to use harta11 Services, you confirm that you have read and agreed to the data processing practices described herein.

Harta11 is committed to complying with internationally recognized data protection principles, including data minimization, purpose limitation, data accuracy, and storage security.

Data We Collect

Harta11 collects data on a minimization basis — only what is truly necessary to provide you with a safe, fair, and high-quality service. Here are the categories of data we collect:

Data You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and username.
• KYC verification documents: ID card/passport/driver's license photo, selfie photo, and other supporting identity verification documents.
• Financial information: Bank account number, account holder name, and digital wallet identity used for transactions.
• Correspondence: Messages you send to our support team via live chat, email, or other communication channels.

Automatically Collected Data

• Technical data: IP address, browser type, operating system, app version, and device language settings.
• Activity data: Pages visited, visit time, session duration, games played, and betting history.
• Device data: Device model, unique device identifier (device ID), and network information.
• Cookies and similar tracking technologies to remember your preferences and improve your experience.

How We Use Your Data

All data we collect has a clear legal basis and a specific purpose. Here are the primary reasons harta11 processes your personal information:

1. Account and service management: Process registrations, verify identities, manage balances, and ensure you can access all platform features smoothly.
2. Transaction processing: Process deposits, withdrawals, and all other financial transactions securely and accurately.
3. Security and fraud prevention: Detect suspicious activity, prevent fake accounts, and protect the platform from abuse.
4. Regulatory compliance: Meet applicable legal obligations, including Anti-Money Laundering (AML) and KYC procedures.
5. Service improvement: Analyze usage patterns to improve features, performance, and the overall user experience.
6. Service communications: Send important notifications regarding your account, security, and policy updates.
7. Promotions and offers: Tailor relevant offers based on your gaming preferences — only if you have given consent for marketing communications.

Data Sharing with Third Parties

Harta11 never sells your personal data to anyone. However, in operating the platform, we may need to share certain information with trusted partners under limited and controlled conditions:

• Payment service providers: Transaction data required to process deposits and withdrawals is shared with the banks and digital wallet providers you use.
• Game providers: Minimal account data required to access games from official providers partnered with harta11.
• Identity verification service providers: KYC documents are shared with independent verification institutions that have signed a confidentiality agreement with us.
• Authorities: Where required by law, court order, or applicable regulation, harta11 may disclose data to the relevant authorities.

All third-party partners working with harta11 are bound by strict data processing agreements and are required to uphold security standards equivalent to our own.

Data Security and Encryption Technology

Protecting your data is not just about meeting obligations — it is at the core of the trust you place in harta11. We invest significant resources in a multi-layered security infrastructure:

• 256-bit SSL/TLS Encryption for all communications between your device and harta11 servers.
• Data encryption at rest (at-rest encryption) for all sensitive data stored in our databases.
• Role-based access control (RBAC) ensuring only authorized staff can access specific data according to their role requirements.
• Real-time intrusion detection system monitoring suspicious activity 24/7 and responding to threats automatically.
• Regular security audits conducted by our internal security team and independent external auditors.
• Two-factor authentication (2FA) available for all user accounts as an additional layer of protection.

While we apply the highest security standards, no system is 100% immune to attacks. We encourage you to play an active role in keeping your account secure by using a strong password, enabling 2FA, and never sharing your account credentials with anyone.

Data Retention

Harta11 retains your personal data for as long as necessary for the purposes described in this policy, taking into account applicable legal obligations:

• Active account data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction data: Retained for a minimum of 5 years in compliance with applicable anti-money laundering regulatory requirements.
• KYC documents: Retained while the account is active and for a minimum of 5 years after account closure.
• CS communication logs: Retained for 2 years for service quality audit purposes.
• Technical data and system logs: Retained for 12 months for security purposes and incident investigation.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

Your Personal Data Rights

As a harta11 user, you have the following rights regarding your personal data:

Cookies and Tracking Technologies

Harta11 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

• Essential cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language, display, and interface settings to deliver a more personalized experience.
• Analytical cookies: Collect anonymous data about platform usage to help us understand how users interact with our features.
• Security cookies: Helps detect and prevent fraudulent activity and unauthorized access to your account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality.

International Data Transfers

Because harta11 operates on cloud infrastructure distributed across multiple locations to ensure optimal performance, your data may be processed on servers located outside Indonesia. In all cases, we ensure that:

• Data transfers are protected by legally binding data processing agreements.
• The receiving country or entity applies adequate data protection standards.
• Technical security measures equivalent to our standards are applied at all processing locations.

How to Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, feel free to contact the harta11 team:

• Live Chat: Available 24/7 directly on the harta11 platform — the fastest way to get a response.
• Email: [email protected] — for more detailed inquiries or formal data-related requests.

For more information about platform usage rules, please read Terms and Conditions us. For responsible gaming guidance, visit the Responsible Gaming.